Refund and Returns Policy

Overview

You can initiate a return request within 7 days of delivery/as per the product description details.

Refunds

Post the return your refund will be initiated within 48 hours after the product has been picked up and passed through quality inspection.

For Prepaid orders refund can either be processed in the wallet instantaneously or will be processed to the same account from which the payment made within 7 – 10 working days.

For cash on delivery orders refund can either be processed in the wallet instantaneously or will be processed through NEFT to the bank account given by you within 3-5 working days.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Cancellation Policy

The customer can choose to cancel an order any time before it’s dispatched. The order cannot be cancelled once it’s out for delivery. However, the customer may choose to reject it at the doorstep.

The time window for cancellation varies based on different categories and the order cannot be canceled once the specified time has passed.

In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged. The details about the time window mentioned on the product page or order confirmation page will be considered final.

In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.

Nobleyarn reserves the right to accept the cancellation of any order. Nobleyarn also reserves the right to waive off or modify the time window or cancellation fee from time to time.

SHIPPING METHODS, TIMES AND COSTS

Shipping options may vary depending on the delivery address, what time you place your order and item availability.

When you process your order, we will show you the shipping methods available, the cost and the estimated delivery date.

Please note that deliveries are only made on working days.

Please remember that the shipping address of your order must be in the same market/region as where you made the purchase.

Shipping returns

You will be responsible for paying for shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once you have made the return request, a carrier will pick up your package at the address of your choice within 24-48 hours.

You don’t need to print any return label, the courier will bring it with them.

Bear in mind that this option is only available for online purchases.

It is not necessary to include a purchase receipt.